Gaya APA

Tjitono, F., Chandra, G. (2011). Service, Quality & Satisfaction edisi :3 (Ed.3). Yogyakarta: ANDI.

Gaya MLA

Tjitono, Fandy., Chandra, Gregorius. "Service, Quality & Satisfaction edisi :3". Ed.3 Yogyakarta: ANDI, 2011. Text.